Financial Care Counselor - Duke Orthopaedics of Raleigh

Work Arrangement:

Requisition Number: 273619

Regular or Temporary: Regular

Location:

Raleigh, NC, US, 27609

Personnel Area: DUKE HEALTH INTEGRATED PRACTIC

Date: Aug 11, 2026

At Duke Health, we're driven by a commitment to compassionate care that changes the lives of patients, their loved ones, and the greater community. No matter where your talents lie, join us and discover how we can advance health together.

Duke Health Integrated Practice

Duke Health Integrated Practice comprises more than 110 primary and specialty outpatient clinics, extending the reach of the Duke Health mission across the state of North Carolina.

$5000 Commitment Bonus for qualifying candidates!

JOB LOCATION

Duke Orthopaedics of Raleigh - 3480 Wake Forest Rd

JOB SUMMARY

We are seeking a Financial Care Counselor to assist in coordination of clinic service activities of two new Orthopaedic clinics to achieve continuous and optimal patient care.

JOB DUTIES AND RESPONSIBILITIES

Patient Service Associate (PSA) / Financial Care Counselor (FCC) functionality:
- Registration, arrive/check out visits, schedule follow up appointments.
- Oversee front desk personnel and provide assistance with aforementioned functions.
Monitor registration, charge review, claim edit work queues and ensure they are cleared daily.
Train new staff and educate current staff on new policies and procedures related to insurance/payer changes.
Charge and reconcile professional charges daily.
Assist Practice Administrator and Service Access Manager with customer service and billing requests.
Review the daily appointment report for visit level authorizations, obtain as necessary.
Cash management: close clinic batch and prepare deposit daily, submit batch corrections as necessary and perform monthly cash audits.
Attend Monthly PSA/FCC registration meetings and dispense information timely regarding updates or changes.
Serve as a resource point for questions regarding patient accounts, registration, insurance or billing questions.

JOB ELIGIBILITY REQUIREMENTS

High School diploma required.
Two years of experience working in a healthcare setting or billing and collections; or an Associate's degree in a healthcare related field and one year of experience working with the public; or a Bachelor's degree and one year of experience working with the public.
Knowledge of Orthopaedics preferred.
Customer Service experience preferred.
Familiarity with CPT and ICD-10 codes preferred.
Experience with Charge Posting preferred.
Proficient in Guarantor account maintenance (PB/HB) preferred.
Microsoft Office Proficient.
Presentation Skills.
Excellent Communication Skills.

JOB HOURS

The schedule for this position is day shifts, Monday-Friday, with no weekends or holidays.

Duke is an Equal Opportunity Employer committed to providing employment opportunity without regard to an individual's age, color, disability, gender, gender expression, gender identity, genetic information, national origin, race, religion, sex (including pregnancy and pregnancy related conditions), sexual orientation or military status.

Duke aspires to create a community built on collaboration, innovation, creativity, and belonging. Our collective success depends on the robust exchange of ideas—an exchange that is best when the rich diversity of our perspectives, backgrounds, and experiences flourishes. To achieve this exchange, it is essential that all members of the community feel secure and welcome, that the contributions of all individuals are respected, and that all voices are heard. All members of our community have a responsibility to uphold these values.

Essential Physical Job Functions:

Certain jobs at Duke University and Duke University Health System may include essential job functions that require specific physical and/or mental abilities. Additional information and provision for requests for reasonable accommodation will be provided by each hiring department.